Return & Refund Policy
1. Return Window
You may request a return within 30 calendar days from the confirmed date of delivery.
Requests made after 30 days will not be accepted, except in cases of confirmed manufacturing defects.30
2. Eligibility for Returns
To qualify for a return, the item must meet all of the following conditions:
- The item is unworn, unused, and in the exact condition in which it was received
- The item is returned in its original packaging, including all boxes, pouches, and protective materials
- All original certificates of authenticity and documentation are included
- The item has not been resized, engraved, altered, or modified in any way
- You have obtained a Return Authorization Number (RAN) from our customer service team
3. Items Not Eligible for Return
The following items are strictly non-returnable and non-refundable:
- Custom-made or personalized items (including engraved pieces)
- Earrings (for hygiene reasons)
- Items purchased during final sale or clearance events
- Any item that shows signs of wear, damage, or misuse
4. Return Process
Contact our customer service at sol20010101@gmail.com with your order number and reason for return.
Our team will review your request and issue a Return Authorization Number (RAN) within 2 business days.
Carefully package the item with all original packaging and documentation.
Write the RAN clearly on the outside of the package.
Ship the item to the address provided by our team.
5. Shipping Costs
Customer's responsibility: Return shipping costs for standard returns (change of mind, wrong size, etc.).
Our responsibility: Return shipping costs for items that are defective, damaged, or incorrectly shipped.
6. Refund Processing
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping costs are non-refundable unless the return is due to our error.
7. Exchanges
We offer exchanges for items of equal or lesser value.
Exchanges are subject to the same eligibility conditions as returns.
If you wish to exchange for an item of higher value, you will need to pay the difference.
8. Defective Items
If you receive a defective item, please contact us within 7 days of delivery with photos of the defect.
We will provide a prepaid shipping label for the return of defective items.
You may choose to receive a full refund, exchange for the same item, or store credit.
9. Contact Information
For any questions regarding returns or refunds, please contact us at
Email: sol20010101@gmail.com
Subject Line: Return Request - Order #[Your Order Number]